General
We offer a curated selection of premium and sustainable gifts on our website, covering everything from everyday essentials to bespoke keepsakes.Â
However, we’d love to customize a personalized deck to recommend gifts that resonate with your brand and gifting goals.Â
Yes! Once you select your desired product and quantity, the price automatically updates on our website.Â
If you need a custom quote or solution, simply drop us an email or fill out our contact form—we’re here to help.
Absolutely, add the products to quote or reach out to us through email or whatapps.
We like to keep things seamless so you can focus on what matters most.
We love a challenge. If you have something specific in mind, let us know by call, chat, or email. We’ll tap into our network to find the perfect item—or the closest match—while keeping minimum order requirements in mind.
Yes, we do.Â
Generally, our prices go down as quantity goes up, thanks to bulk production. Just reach out for a tailored quote!
Orders & Production
We understand plans can change. You can cancel your order, but keep in mind there may be a cancellation fee—especially when the production has already started.Â
We’ll always be transparent and work with you on next steps.
Yes, as long as your order hasn’t progressed too far in production. Let us know asap, and we’ll let you know if it’s still possible to accommodate more items.
Our standard MOQ is usually around 50 items, but this can vary by product. We’re happy to chat about options if you have specific needs.
Sometimes, yes! We’ll try to work out a special arrangement. Do note that pricing may differ for smaller batches.
Yes! We’ll send a final digital mockup for your approval before printing.Â
Your input is crucial, and we only move forward once you’ve given the green light.
If there’s a mismatch between the approved artwork and the delivered items, or if your product doesn’t function as expected, we’ll gladly work on a replacement.
Artwork & Design
Absolutely. Our design team can assist with logo placements and basic artwork for production. For more intricate design work (like fully custom packaging or highly detailed artwork), we may discuss additional fees.
High-resolution vector files (AI, EPS, or PDF) ensure the best print quality. If you’re unsure, just send what you have, and we’ll advise on the next steps.
Yes. We understand seeing (and feeling) is believing. Do note that single-sample production can be costly, but if it’s important for your peace of mind, we’re happy to arrange it.
No worries! We’ll do our best to match your logo using the closest Pantone code. Tiny color variations might occur, but we’ll aim for the best possible match.
If production hasn’t started, we can still make adjustments. There may be additional artwork or mold charges depending on the complexity of the changes.
Shipping & Delivery
We typically deliver on weekdays (excluding public holidays). Just let us know your preferred address, and we’ll schedule a delivery window that works for you.
Yes, we do. We partner with reliable couriers to ensure your gifts reach recipients worldwide. Pricing and delivery times vary by destination, so feel free to reach out for a precise quote.
We aim to stick to the estimated delivery timeline, but occasional delays can happen due to unforeseen circumstances. Rest assured, we’ll keep you updated every step of the way.
If your items are damaged or faulty, let us know within 7 days. We’ll work on a replacement, and if that’s not possible, we’ll arrange a refund for the affected items.
Payment & After-Sales
We strive to make payment as convenient as possible—bank transfers and PayNow are all welcome. If you need another payment option, let us know?
Yes. We’re equipped to handle various e-invoicing platforms if that’s what your organization requires.
Once we confirm your payment, our finance team will send over a paid tax invoice for your records.
You can make changes or cancel before we head into production.Â
After the production stage, we can’t cancel items that are already customized. However, we’ll always do our best to accommodate last-minute tweaks when possible.